Shipping Policy

Welcome to *Kashvi Aura*. We are committed to delivering your jewellery safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

* All orders are processed within *3-5 business days* after successful payment confirmation.
* Orders are not processed on Sundays or public holidays.
* During festivals, sales, or unforeseen circumstances, processing time may be slightly longer.

2. Shipping Time

Estimated delivery timelines:

* *Metro Cities:* 3–5 business days
* *Other Cities & Towns:* 5–7 business days
* *Remote Areas:* 7–10 business days

Delivery timelines are estimates and may vary depending on your location and courier partner.

3. Shipping Charges

* Shipping charges (if applicable) will be displayed at checkout before payment.
* Free shipping may be offered on selected products or promotional offers.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking ID via *WhatsApp, SMS, or Email* (where available). You can use the tracking details to monitor your shipment.

5. Delivery Address

Please ensure that your shipping address, PIN code, and contact number are correct before placing your order.

Kashvi Aura will not be responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

6. Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to:

* Courier service issues
* Weather conditions
* Natural disasters
* Government restrictions
* Public holidays
* Other unforeseen circumstances

Such delays are beyond the control of Kashvi Aura.

7. Damaged or Incorrect Shipment

If you receive a damaged, defective, or incorrect product, please contact us within *24 hours* of delivery.

To process your request, you must provide:

* Order ID
* Clear product photos
* A complete unboxing video

Your request will be reviewed according to our *Return, Refund & Cancellation Policy*.

8. Failed Delivery

If delivery fails because of an incorrect address, incorrect contact details, customer unavailability, or refusal to accept the order, additional shipping charges may apply for re-dispatch.

9. Service Area

Currently, *Kashvi Aura ships only within India.* We do not offer international shipping at this time.

10. Contact Us

For any shipping-related questions, please contact us:

*Business Name:* Kashvi Aura

*Email:* kashviaurasupport@gmail.com

*WhatsApp:* +91 8512883000

*Business Hours:* Monday to Saturday, 10:00 AM – 7:00 PM (IST)