Return, Refund & Cancellation Policy
1. Return Eligibility
At Kashvi Aura, we accept return requests *only* in the following cases:
* You received a *wrong product*.
* You received a *damaged product*.
* The product has a *manufacturing defect*.
Returns will *not* be accepted for any other reason.
2. Return Request Time
Any request made after 24** hours** from the delivery time may not be accepted.
3. Return Requirements
To process your return request, you must provide the following:
* Your *Order ID*
* Clear photos of the product
* A complete *unboxing video* (mandatory)
* The product must be *unused and unworn*
* The product must be returned in its *original packaging* with all tags, boxes, and accessories (if applicable)
*Important:*
Claims regarding damaged, defective, or wrong products *without a complete unboxing video* may not be approved.
4. Products Not Eligible for Return
Returns will *not* be accepted under the following circumstances:
* The customer changed their mind after purchase.
* The customer did not like the design, colour, style, or size.
* The product has been used or worn.
* The product is returned without its original packaging.
* The product has been damaged due to improper use or mishandling by the customer.
* Sale, clearance, or discounted products (unless they are damaged, defective, or incorrect).
* Customized or personalised jewellery.
* Return requests submitted after 48 hours of delivery.
5. Replacement Policy
If your return request is approved and the product is available in stock, we will provide a *replacement* at no additional cost.
Replacement orders will be dispatched within our standard processing timeline.
6. Refund Policy
If a replacement is *not available, a **full refund* will be issued.
* Online payment orders will be refunded to the original payment method.
* Cash on Delivery (COD) orders will be refunded through *UPI or Bank Transfer* after receiving the required payment details.
Approved refunds are generally processed within *5–7 business days*.
7. Cancellation Policy
* Orders can be cancelled *only before they are dispatched*.
* *Once an order has been dispatched, it cannot be cancelled.*
* If a customer refuses to accept a shipped order without a valid reason, Kashvi Aura reserves the right to recover any applicable shipping or return charges, where permitted.
8. Quality Inspection
9. Contact Us
If you have any questions or wish to request a return, replacement, refund, or cancellation, please contact us:
*Business Name:* Kashvi Aura
*Email:* kashviaurasupport@gmail.com
*WhatsApp:* +91 8512883000
*Business Hours:* Monday to Saturday, 10:00 AM – 7:00 PM (IST)