Orders are processed within *3–5 business days*.

Estimated delivery time:

* Metro Cities: *3–5 business days*
* Other Cities & Towns: *5–7 business days*
* Remote Areas: *7–10 business days*

Delivery times may vary depending on your location and courier partner.

Yes, you can cancel your order *only before it has been dispatched*.

Once the order has been shipped, cancellation is not possible.

Returns are accepted only if:

* You receive a wrong product.
* You receive a damaged product.
* The product has a manufacturing defect.

Return requests must be submitted within *24 hours* of delivery.

To request a return, you must provide:

* Order ID
* Clear product photos
* A complete unboxing video
* Original product packaging

No.

Returns are *not accepted* for reasons such as:

* Change of mind
* Didn't like the design
* Didn't like the colour
* Ordered by mistake

If your return request is approved:

* A replacement will be provided if the product is available.
* If a replacement is not available, a full refund will be processed.

For longer durability:

* Store jewellery in a dry place.
* Keep away from perfume, water, and chemicals.
* Wipe with a soft, dry cloth after use.
* Store each item separately to avoid scratches.

If you have any questions or need assistance, please contact us:

*Business Name:* Kashvi Aura

*Email:* kashviaurasupport@gmail.com

*WhatsApp:* +91 8512883000

*Business Hours:* Monday to Saturday, 10:00 AM – 7:00 PM (IST)